RETURN & EXCHANCE
We want you to love your jewellery! If you are unhappy with the items you received for any reason, simply return them to us and we will happily provide a credit note or refund under the following conditions:
Please Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.
- Items must be returned within 14 days of dispatch.
- Items must be in saleable condition with original packaging - Items must not be worn or damaged
- You must contact us before returning the item to receive an RA number
- Items send back to us without RA number can not be processed and only be returned back to you. The shipping costs are to be paid by you.
- Orders placed with a promo code or during a sale can only be exchanged, or refunded as store credits.
- For hygiene reasons, earrings cannot be returned.
TEKLA reserves the right to refuse any returns if it doesn't meet our policy. If the return is deemed unacceptable, it will be returned to the customer at the customer's own expense. We do not pay for the return shipping unless the products are faulty upon receiving (must contact us within 3 days of receiving your package) or the wrong products are sent.